Order & Shipping

ORDER AND SHIPPING

Placed an order. What happens next?
Once your order has been placed, you will receive an auto-generated Email and SMS. Your Order ID and estimate time of delivery will be provided.

Can I modify my details after placing the order?
You have a maximum of 6 hours to modify your shipping details or your contact number. Write to us at care@irise.store to help you out.

Can the order be modified after placing one already?
Unfortunately, you won’t be able to modify your order once you’ve already placed one. However, you can always place a new one. We’re easy and quick.
How long do I have to wait for my order?
Our delivery is quite speedy. We take 3-5 business days to make you happy.

Are there any charges for a Cash on delivery Order?
We charge Rs. 59 for attempting a Cash on Delivery.

REFUNDS, CANCELLATIONS AND EXCHANGE

Can I cancel my order?
Of course, you can. This is a democracy! Write to us at care@irise.store to do the same.

Can an item be exchanged or refunded for?
Once delivered, we don’t have a return policy or an exchange one. If an item is defected or if we’ve delivered something wrong by accident, then your items will be replaced at the earliest. A refund is only applicable for orders which weren’t delivered to the customer.

How long does a refund take?
Typically, a refund takes 7-10 business days.